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This is how money moves.®
Introducing Zelle® - a fast, safe and easy way to send money in minutes1 to your friends and family, right from the Rhinebeck Bank mobile app. When you use Rhinebeck Bank mobile banking app, Zelle is already available on your phone. Zelle makes it easy to send or receive money from people you trust - no matter where they bank2. Find Zelle here in your Rhinebeck Bank app.
Receive money directly in your account within minutes.1
Send or receive money right from your Rhinebeck Bank app.
Send money using just an email address or U.S. mobile number.
Find Zelle here in your Rhinebeck Bank app.
Log in and go to your menu. Scroll down until you see "Send Money with Zelle®". Then, enroll with your U.S. mobile number or email address to get started.
Select a contact or type in the U.S. mobile number or email address of the person you’d like to send money. Remember to only send money to people you know and trust. Enter the amount you’d like to send and, if you want, add a note. Tap send and you’re done.
Send your friend a request and a way to pay you back directly with Zelle. Just enter their U.S. mobile number or email address, the amount they owe you, and hit send.3 When they respond, the money will appear in your Rhinebeck Bank account.
Zelle makes it easy to quickly split the bill with a built-in calculator. Just tap the ‘split’ button, select the people in your group and enter the total amount you want to split. Zelle sends a request to everyone for their share.3
WHEN YOU'RE BUYING
Buy a gift for mom and get paid back fast without having to bug your siblings.
FOR SQUARING - UP AT THE END OF THE NIGHT
Your friend opened the tab, but you can still settle up at the end of the night. And so can almost anyone with a bank account in the U.S.
WHEN IT'S TIME TO PAY THE SITTER
Move money from your account to theirs within minutes.1
Rhinebeck Bank with Zelle FAQ
1. What is Zelle®?
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank2. Ask your recipient to enroll with Zelle before you send them money – this will help them get your payment more quickly.
2. Who can I send money to with Zelle?
You can send money to friends, family and people you know2. We recommend you ask people to enroll with Zelle before you send them money – this will help them get your payment more quickly.
Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
3. How do I use Zelle?
You can send, request, or receive money with Zelle. To get started, log into Rhinebeck Bank’s mobile app and select “Send Money with Zelle®” Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re finished.
To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional memo, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.
To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”.**
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle. Please contact Customer Support at (877) 258-5275 with any questions or concerns.
** In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled in Zelle.
4. Someone sent me money with Zelle, how do I receive it?
If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.
If you have not yet enrolled with Zelle, follow these steps:
5. What types of payments can I make with Zelle?
Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2.
Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle should not be used to send money to people you don’t know or trust.
Neither Zelle nor Rhinebeck Bank offers a protection program for any authorized payments made with Zelle - for example, if you do not receive the item you paid for or the item is not as described or as you expected.
6. Are there any fees to send money using Zelle?
Rhinebeck Bank does not charge any fees to use Zelle3.
7. How do I get started?
It’s easy - Zelle is already available within Rhinebeck Bank’s mobile banking app! Check our app and follow a few simple steps to enroll with Zelle today. We recommend you enroll before someone sends you money - this will help you get your first payment faster.
You can find a full list of participating banks and credit unions live with Zelle here.
If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
8. How does Zelle work?
When you enroll with Zelle through the Rhinebeck Bank app, your name, the name of your bank and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared - those stay with Rhinebeck Bank). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Rhinebeck Bank of the incoming payment. Rhinebeck Bank then directs the payment into your bank account, all while keeping your sensitive account details private.
9. Can I use Zelle internationally?
In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.
10. Can I cancel a payment?
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. Please contact Customer Support at (877) 258-5275 for further assistance.
11. How long does it take to receive money with Zelle?
Money sent with Zelle is typically available to an enrolled person within minutes1. Ask your friends and family to enroll with Zelle before you send them money – this will help them get your payment more quickly.
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly into your recipient's account. Once their first payment completes, your recipient will be able to receive future payments faster, typically within minutes1.
If your payment is still pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number. If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact Customer Support at (877) 258-5275 or get in touch through our support page.
12. Will the person I send money to be notified?
Yes! They will receive a notification via email or text message.
13. Is my information secure?
Keeping your money and information safe is a top priority for Rhinebeck Bank. When you use Zelle within our mobile app, your information is protected with the same technology we use to keep your bank account safe.
14. I’m unsure about using Zelle to pay someone I don’t know. What should I do?
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle nor Rhinebeck Bank offer a protection program for any authorized payments made with Zelle.
15. What if I get an error message when I try to enroll an email address or U.S. mobile number?
Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to Rhinebeck Bank so you can use it for Zelle.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Rhinebeck Bank account so you can start sending and receiving money with Zelle. Please call Customer Support at (877) 258-5275 for help.
1 To receive money in minutes, the recipient’s email address or U.S. mobile number must already be enrolled with Zelle.
2 Must have a bank account in the U.S. to use Zelle.
3 Mobile carrier fees may apply.
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